DesigNET Announces SMART Analytics and Reporting Platform for Videoconferencing Service Managers

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Sudbury, MA, August 4, 2010:  DesigNET International has unveiled its new SMART Analytics and Reporting Platform for Videoconferencing Service Managers. The SMART (Service Management Analytics and Reporting Technologies) platform is a software solution that provides enterprise videoconferencing service managers with a robust environment for consistent, timely and flexible reporting on usage, service quality and operational efficiency.

The new offering is the first videoconferencing analytics and reporting solution to effectively meet the information needs of all levels of management including the conferencing services team, senior IT executives and customers in the lines-of-business. The SMART system goes beyond basic query capabilities found in today’s videoconferencing systems. SMART is a complete reporting solution covering:

  • Service Level Management
  • Quality-of-Experience
  • Capacity Planning
  • Usage Pattern Analysis
  • Usage Accounting and Cost Allocation
  • Troubleshooting and Forensic Analysis
  • Infrastructure Details

At first glance, SMART is a cost-effective alternative to the resource-intensive and costly process of manually creating reports using tools like SQL and Excel. But, the benefits of deploying SMART analytics and reporting go well beyond improving the efficiency of existing reporting processes. SMART allows enterprise conferencing managers to leave behind the old reactive, fire-fighting management model and move to a proactive model that reduces cost and risk, improves time-to-act and allows conferencing services to keep pace with the ever-increasing speed-of-business in the enterprise.

“Visual communication is no longer a back-room experiment in the IT department; it’s an enterprise service that has to perform,” said Jim Idelson, DesigNET’s founder and CEO. “In-depth analytics and reporting capabilities are now a basic requirement for service managers to meet current expectations of service performance, accountability and ROI.”

The SMART Analytics and Reporting Platform delivers the operational performance information, contextual knowledge and KPIs (Key Performance Indicators) managers need most. SMART allows conferencing service teams to adopt a continuous improvement approach to videoconferencing performance management, with a rapid monitor, learn, analyze, act decision cycle, to help deliver service with maximum efficiency and agility.

DesigNET announced the new platform in conjunction with the Wainhouse Research Collaboration Summit held in Cambridge, MA on July 20-21, 2010. The Summit featured a joint presentation by DesigNET’s Jim Idelson and Joe Monteon, manager of Conferencing Services for Adobe Systems, highlighting the importance of timely reporting in management of enterprise-wide conferencing services.

The SMART Analytics and Reporting Platform for Videoconferencing, a Software-as-a-Service (SaaS) offering, is available now. For more information about DesigNET’s SMART Analytics and Reporting Platform for Videoconferencing, visit www.designet.com

DesigNET International (www.designet.com), formed in 1995, is the leading provider of data-driven information services and management tools for professionals making critical decisions about their video, web and voice collaboration networks. DesigNET provides analytics and reporting software as well as analysis, decision support and advisory services to CIOs and service delivery teams as they deploy and utilize conferencing services within their organizations. DesigNET software and services enable managers to extract maximum value from their investments while greatly reducing deployment risk and accelerating time-to-value. DesigNET’s software and consulting solutions typically result in substantial increases in the operational performance and business impact of these technologies across the enterprise.