DesigNET President, Jim Idelson, Interviewed by Wainhouse Research

Download Wainhouse Bulletin PDF

Sudbury, MA, September 9, 2010: Wainhouse Reserach, the leading market research and analyst firm in the conferencing and collaboration space, interviewed DesigNET International president, Jim Idelson, in its September 9, 2010 issue of the Wainhouse Research Bulletin. “Our platform is a true productivity enhancer,” said Idelson. “We address the manager’s real needs – measuring, managing and communicating overall service performance. Our reports are designed to address the specific problems service managers face every day. They directly support key videoconferencing processes like proactive service level management, implementing and documenting SLAs, capacity planning, troubleshooting and forensic analysis, usage pattern analysis, cost control, managerial accounting and more.” The SMART Analytics and Reporting Platform for Videoconferencing, a Software-as-a-Service (SaaS) offering, is available now. For more information about DesigNET’s SMART Analytics and Reporting Platform for Videoconferencing, visit www.designet.com.

DesigNET International (www.designet.com), formed in 1995, is the leading provider of data-driven information services and management tools for professionals making critical decisions about their video, web and voice collaboration networks. DesigNET provides analytics and reporting software as well as analysis, decision support and advisory services to CIOs and service delivery teams as they deploy and utilize conferencing services within their organizations. DesigNET software and services enable managers to extract maximum value from their investments while greatly reducing deployment risk and accelerating time-to-value. DesigNET’s software and consulting solutions typically result in substantial increases in the operational performance and business impact of these technologies across the enterprise.