Consulting Services
DesigNET offers a variety of services to help you find your way through the complexities of enterprise conferencing and collaboration. Using our unique A3 Methodology, each service focuses on a optimizing a different aspect of your collaboration service. Whether your interests are in building a smoother-running infrastructure or driving new applications and increased value, you’ll find the support you need from DesigNET.
Service Quality Assessment
The Service Quality Assessment service is designed for organizations seeking guidance in improving the quality levels delivered by their videoconferencing service. The service addresses service quality from the perspectives of both the operational service manager and the user community.
Operational Assessment
Organizations seeking guidance in developing or improving their overall operational management strategies for videoconferencing will be interested in the Videoconferencing Operational Assessment. The service focuses on both Service Quality and Operational Efficiency. The assessment is targeted toward the ROI-focused senior IT manager who is responsible for delivering outstanding videoconferencing service to the user community – at the lowest possible cost.
Business Impact Analysis
The Videoconferencing Business Impact Analysis is designed for those companies whose goals are to increase the business value that their videoconferencing service is creating for the organization through broader usage and adoption. The service is targeted toward the C-level business executive who wishes to leverage the organization’s investments in collaboration technology into a powerful competitive advantage.
Performance Benchmark
The Videoconferencing Performance Benchmark explores the critical links between Service Quality and Operational Performance and the ability to create exceptional Business Impact from a videoconferencing service. C-level executives from the lines-of-business as well as the IT function will find that the final report and recommendations provide all the information and direction needed to enhance the organization’s videoconferencing implementation and its impact.
Environmental Responsibility Assessment
The Environmental Responsibility Assessment is designed for those companies that wish to increase the impact their videoconferencing service can have on their enterprise environmental responsibility initiatives. The assessment explores the company’s environmental objectives, current status against those objectives and the potential impact that videoconferencing can have to decrease GHG emissions through more intense or more effective use of the technology.
Custom Consulting
DesigNET works with both end user organizations and industry providers to solve difficult challenges across the wide spectrum of conferencing and collaboration. We will develop a customized project or program to meet your specific requirements. Our past end user projects have ranged from selection of outsourcing partners to operational process improvement to strategic planning and internal marketing of conferencing services. For providers to the conferencing and collaboration industry, we have provided assistance in product and service definition, business planning, sales training and a variety of marketing initiatives. Please contact us to discuss your needs.
