Designed for companies seeking guidance in developing or improving their operational management strategies for videoconferencing, the Videoconferencing Operational Assessment service utilizes a highly quantitative approach to assess current performance levels, with specific focus on Service Quality and Operational Efficiency.
Comparison of key metrics with those of relevant peer organizations allows realistic performance expectations to be set. The assessment is targeted toward the ROI-focused senior IT manager who is responsible for delivering outstanding videoconferencing service to the user community – at the lowest possible cost.
The primary deliverable of the service is a detailed presentation of results and recommendations. Recommendations are presented as a set of Key Initiatives. Each initiative is described in terms of an objective, the recommended technological, organizational and procedural changes that should be made, and the projected impact.
“This report confirms and details many of the key issues we already were aware of, but couldn’t fully express.”
Videoconferencing Platform Manager
Fortune 200 Financial Services Company
