The Videoconferencing Performance Benchmark explores the critical links between Service Quality and Operational Performance and the ability to create exceptional Business Benefits from a videoconferencing service. The service combines detailed operational and business impact assessments into a single service offering.
The Performance Benchmarking addresses operational and strategic business perspectives simultaneously. The final report and recommendations reflect a complete picture of your videoconferencing implementation and its impact in the organization. C-level executives from the lines-of-business as well as the IT function are the intended audience for this service and its deliverables.
The service deliverable is a detailed presentation of findings and recommendations for improvement in three major areas of focus – Service Quality, Operational Efficiency and Business Benefits. Recommendations are presented as a set of Key Initiatives. Each initiative is described in terms of an objective, the recommended technological, organizational and procedural changes that should be made, and the projected impact on performance.
“This service gave us the blueprint we needed to move forward.”
Vice President, Information Systems
Fortune 500 software company
