The Service Quality Assessment is designed for organizations seeking guidance in developing or improving the quality levels delivered by their videoconferencing service.
The service utilizes a highly quantitative approach to assess current performance levels, with specific focus on both operational performance and the user perspective on Service Quality. Comparison of key metrics with those of relevant peer organizations allows realistic performance expectations to be set. The assessment is targeted toward the ROI-focused senior IT manager who is responsible for delivering outstanding videoconferencing service to the user community.
The primary deliverable of the service is a detailed presentation of results and recommendations. Recommendations are presented as a set of Key Initiatives. Each initiative is described in terms of an objective, the recommended technological, organizational and procedural changes that should be made, and the projected impact.
“Now that we know what kind of performance we should expect, our senior executives feel more comfortable making additional investments in this technology.”
Manager, Videoconferencing and Collaboration
Major US Department of Energy lab
