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Sudbury, MA, September 9, 2010: Wainhouse Reserach, the leading market research and analyst firm in the conferencing and collaboration space, interviewed DesigNET International president, Jim Idelson, in its September 9, 2010 issue of the Wainhouse Research Bulletin. “Our platform is a true productivity enhancer,” said Idelson. “We address the manager’s real needs – measuring, managing and communicating overall service performance. Our reports are designed to address the specific problems service managers face every day. They directly support key videoconferencing processes like proactive service level management, implementing and documenting SLAs, capacity planning, troubleshooting and forensic analysis, usage pattern analysis, cost control, managerial accounting and more.” The SMART Analytics and Reporting Platform for Videoconferencing, a Software-as-a-Service (SaaS) offering, is available now. For more information about DesigNET’s SMART Analytics and Reporting Platform for Videoconferencing, visit www.designet.com.

DesigNET International (www.designet.com), formed in 1995, is the leading provider of data-driven information services and management tools for professionals making critical decisions about their video, web and voice collaboration networks. DesigNET provides analytics and reporting software as well as analysis, decision support and advisory services to CIOs and service delivery teams as they deploy and utilize conferencing services within their organizations. DesigNET software and services enable managers to extract maximum value from their investments while greatly reducing deployment risk and accelerating time-to-value. DesigNET’s software and consulting solutions typically result in substantial increases in the operational performance and business impact of these technologies across the enterprise.

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Sudbury, MA, August 5, 2010: Wainhouse Reserach, the leading market research and analyst firm in the conferencing and collaboration space, highlighted DesigNET International’s new SMART Analytics and Reporting Platform for Videoconferencing in this week’s Wainhouse Research Bulletin. “Reactions to our announcement have been universally positive,” said Jim Idelson, president of DesigNET. “Videoconferencing service managers – at both the enterprise and managed service provider level – are thirsty for good information to help them deliver better services.” The SMART Analytics and Reporting Platform for Videoconferencing, a Software-as-a-Service (SaaS) offering, is available now. For more information about DesigNET’s SMART Analytics and Reporting Platform for Videoconferencing, visit www.designet.com

DesigNET International (www.designet.com), formed in 1995, is the leading provider of data-driven information services and management tools for professionals making critical decisions about their video, web and voice collaboration networks. DesigNET provides analytics and reporting software as well as analysis, decision support and advisory services to CIOs and service delivery teams as they deploy and utilize conferencing services within their organizations. DesigNET software and services enable managers to extract maximum value from their investments while greatly reducing deployment risk and accelerating time-to-value. DesigNET’s software and consulting solutions typically result in substantial increases in the operational performance and business impact of these technologies across the enterprise.

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Sudbury, MA, August 4, 2010:  DesigNET International, Inc. announces a strategic partnership with Telaid, Inc. to offer its SMART Analytics and Reporting Platform for Videoconferencing. The partnership will bring DesigNET’s powerful reporting platform to videoconferencing service managers in a wide range of industries where Telaid has a strong and respected presence. Telaid’s President, Scott Patsiga, states: “Many of our customers now view visual communication as an indispensible and strategic application in their organizations. As a result, their expectations of performance, accountability and ROI are increasing. Teaming with DesigNET for its powerful analytics and reporting platform, our goal is to help videoconferencing service managers deliver on those expectations.” Jim Idelson, president of DesigNET states: “In-depth analytics and reporting capabilities are becoming a must-have for effective management of a videoconferencing service. Working with Telaid enables us to deliver our solution in partnership with one of the most experienced technology implementation and management teams in North America.” The SMART Analytics and Reporting Platform for Videoconferencing, a Software-as-a-Service (SaaS) offering, is available now. For more information about DesigNET’s SMART Analytics and Reporting Platform for Videoconferencing, visit www.designet.com

DesigNET International (www.designet.com), formed in 1995, is the leading provider of data-driven information services and management tools for professionals making critical decisions about their video, web and voice collaboration networks. DesigNET provides analytics and reporting software as well as analysis, decision support and advisory services to CIOs and service delivery teams as they deploy and utilize conferencing services within their organizations. DesigNET software and services enable managers to extract maximum value from their investments while greatly reducing deployment risk and accelerating time-to-value. DesigNET’s software and consulting solutions typically result in substantial increases in the operational performance and business impact of these technologies across the enterprise.

Telaid (www.telaid.com) located in Niantic, CT specializes in multi-site technology deployments, serving large enterprises seeking to reduce the time, cost, and risk associated with these initiatives. The company has over 30 years of experience helping some of the largest companies nationwide execute highly-efficient, error-free deployments in the areas of AV/communications, network services, and security. A full-service partner, Telaid offers a broad range of on-going support services and the unique ability to configure products before deployment, using its “Zero Defect Model” to deliver the highest quality of work. Telaid also employs a national service delivery team and provides 24/7 support to over 100,000 client sites across North America.

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Sudbury, MA, August 4, 2010:  DesigNET International has unveiled its new SMART Analytics and Reporting Platform for Videoconferencing Service Managers. The SMART (Service Management Analytics and Reporting Technologies) platform is a software solution that provides enterprise videoconferencing service managers with a robust environment for consistent, timely and flexible reporting on usage, service quality and operational efficiency.

The new offering is the first videoconferencing analytics and reporting solution to effectively meet the information needs of all levels of management including the conferencing services team, senior IT executives and customers in the lines-of-business. The SMART system goes beyond basic query capabilities found in today’s videoconferencing systems. SMART is a complete reporting solution covering:

• Service Level Management
• Quality-of-Experience
• Capacity Planning
• Usage Pattern Analysis
• Usage Accounting and Cost Allocation
• Troubleshooting and Forensic Analysis
• Infrastructure Details

At first glance, SMART is a cost-effective alternative to the resource-intensive and costly process of manually creating reports using tools like SQL and Excel. But, the benefits of deploying SMART analytics and reporting go well beyond improving the efficiency of existing reporting processes. SMART allows enterprise conferencing managers to leave behind the old reactive, fire-fighting management model and move to a proactive model that reduces cost and risk, improves time-to-act and allows conferencing services to keep pace with the ever-increasing speed-of-business in the enterprise.

“Visual communication is no longer a back-room experiment in the IT department; it’s an enterprise service that has to perform,” said Jim Idelson, DesigNET’s founder and CEO. “In-depth analytics and reporting capabilities are now a basic requirement for service managers to meet current expectations of service performance, accountability and ROI.”

The SMART Analytics and Reporting Platform delivers the operational performance information, contextual knowledge and KPIs (Key Performance Indicators) managers need most. SMART allows conferencing service teams to adopt a continuous improvement approach to videoconferencing performance management, with a rapid monitor, learn, analyze, act decision cycle, to help deliver service with maximum efficiency and agility.

DesigNET announced the new platform in conjunction with the Wainhouse Research Collaboration Summit held in Cambridge, MA on July 20-21, 2010. The Summit featured a joint presentation by DesigNET’s Jim Idelson and Joe Monteon, manager of Conferencing Services for Adobe Systems, highlighting the importance of timely reporting in management of enterprise-wide conferencing services.

The SMART Analytics and Reporting Platform for Videoconferencing, a Software-as-a-Service (SaaS) offering, is available now. For more information about DesigNET’s SMART Analytics and Reporting Platform for Videoconferencing, visit www.designet.com

DesigNET International (www.designet.com), formed in 1995, is the leading provider of data-driven information services and management tools for professionals making critical decisions about their video, web and voice collaboration networks. DesigNET provides analytics and reporting software as well as analysis, decision support and advisory services to CIOs and service delivery teams as they deploy and utilize conferencing services within their organizations. DesigNET software and services enable managers to extract maximum value from their investments while greatly reducing deployment risk and accelerating time-to-value. DesigNET’s software and consulting solutions typically result in substantial increases in the operational performance and business impact of these technologies across the enterprise.

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Sudbury, MA, August 4, 2010:  DesigNET International, Inc. announced today a strategic partnership with OmniPresence, Inc. for resale  of its SMART  Analytics and Reporting Platform for Videoconferencing. The partnership will enable Omnipresence clients to leverage the productivity and cost-saving benefits of DesigNET’s powerful reporting platform as they scale up their enterprise visual communication services. Jim Idelson, president of DesigNET states: “The exploding adoption of visual communication in increasingly strategic applications has led to higher expectations of accountability and ROI for these services. Teaming with Omnipresence, our goal is to help videoconferencing service managers live up to those expectations.” OmniPresence’s CEO, Tom Wing, agrees: “In-depth analytics and reporting capabilities are becoming a must-have for effective management of a videoconferencing service. Working with DesigNET enables us to deliver on our commitment to customer success, and greatly enhance our VideoOne managed service offering.” The SMART Analytics and Reporting Platform for Videoconferencing, a Software-as-a-Service (SaaS) offering, is available now. For more information about DesigNET’s SMART Analytics and Reporting Platform for Videoconferencing, visit www.designet.com

DesigNET International (www.designet.com), formed in 1995, is the leading provider of data-driven information services and management tools for professionals making critical decisions about their video, web and voice collaboration networks. DesigNET provides analytics and reporting software as well as analysis, decision support and advisory services to CIOs and service delivery teams as they deploy and utilize conferencing services within their organizations. DesigNET software and services enable managers to extract maximum value from their investments while greatly reducing deployment risk and accelerating time-to-value. DesigNET’s software and consulting solutions typically result in substantial increases in the operational performance and business impact of these technologies across the enterprise.

OmniPresence (www.omnipresence.com) located in Marlborough, MA was founded in 2002 by veterans of the Videoconferencing industry. OmniPresence is the leading engineering firm specializing in the design and installation of High-Definition Videoconferencing, Custom Telepresence, and Integrated Audio-Visual solutions. Their custom turn-key solutions help organizations save money while gaining a distinct advantage over the competition. OmniPresence is dedicated to providing customers with the best equipment, sales, and service in the business.

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